Frequently Asked Questions

IPTV delivers live television, movies and series through an internet connection instead of a traditional cable or satellite service. You install a compatible IPTV player on your device, enter the login details we provide and start watching.

IPTV Harmony works with Smart TVs, Fire TV Stick, Android TV devices, MAG devices, smartphones, tablets, Windows and Mac computers, and many other compatible devices.

No. If your Smart TV supports a compatible IPTV player, you can use the service directly on your television. A Fire TV Stick or Android TV box is useful when your television does not support a suitable app or is too slow for reliable streaming.

Yes. You can request a free 24-hour trial to test the channels, streaming quality and compatibility on your own device. A seven-day extended trial is also available for €9.99 if you need more time.

After your payment is confirmed, your login details are normally sent by WhatsApp and email within a few minutes. During busy periods, please allow up to two hours. Contact support if you have not received anything after that time.

No. Our support team can recommend the right app and guide you through installation and activation. Free setup assistance is available seven days a week through WhatsApp, Telegram and email.

Yes. You can install your subscription on unlimited compatible devices, but a one-account plan allows streaming on only one device at a time. The first active device continues streaming; a second device cannot use the same account simultaneously.

To watch on multiple devices at the same time, choose one of our discounted two-account or three-account packages. For more than three simultaneous connections, contact our support team for a custom package.

Contact our support team and request your private control link. Use the Kick Out option to disconnect any previous session, then reconnect your device. This resolves the problem in most cases.

If only one channel is buffering, send us its exact name so our technical team can investigate it. If every channel is buffering, the issue is usually related to your device, app, Wi-Fi or internet connection. We will help you identify the cause.

We recommend a stable connection of at least 20 Mbps for HD viewing and approximately 40–50 Mbps for Full HD or 4K. Each simultaneous stream requires its own available bandwidth.

For the best performance, use Ethernet or a strong 5 GHz Wi-Fi connection and test the service on the device you intend to use.

Yes. Your private control link lets you select countries and channels, remove unwanted content, organize favourites and manage eligible subscription settings. This feature is included with every active subscription and trial at no additional cost.

The best application depends on your device. IPTV Harmony supports popular players including TiviMate, IPTV Smarters, IBO Player, IBO Pro Player, XCIPTV, IPTVX, VLC and Kodi.

Contact support with your device model, and we will recommend the easiest compatible option.

Your IPTV subscription and the player application are separate products unless your selected package explicitly includes an app licence.

With an eligible 12-month plan, IPTV Harmony pays for one IBO Player or IBO Pro Player licence for the full year. One eligible licence is provided per purchase.

Yes. Stop playback and completely close the IPTV application on the first device before opening your subscription on another device.

If the previous session remains connected, use the Kick Out option through your control link before reconnecting.

Yes, MAG devices are supported. MAG activation is usually connected to the device’s MAC address, so contact support before replacing the device or moving the subscription to another MAG device.

Yes. You can install a compatible IPTV player on supported Android and iOS devices. Our team can recommend an appropriate application and help you configure it.

Yes. IPTV Harmony can be used on Windows and Mac computers through supported applications such as VLC and compatible IPTV players.

Yes, provided you have a stable internet connection and your destination allows access. Some hotel, mobile or public networks may restrict streaming. A supported VPN may help in certain situations.

The number of accounts determines how many devices can stream simultaneously:

• One account: one active stream
• Two accounts: two active streams
• Three accounts: three active streams

You can still install each account on multiple compatible devices, but simultaneous viewing cannot exceed the number of accounts purchased.

The first active device continues streaming. The second device will not be able to stream correctly using the same account at the same time.

Close the first application completely or use Kick Out through your control link before connecting the second device.

Yes. Contact our support team if you need more than three simultaneous connections. We can prepare a custom multi-account package based on the number of connections and subscription duration required.

You may use your subscription on your household’s compatible devices. However, simultaneous viewing is limited by the number of accounts included in your package.

Choose a two-account, three-account or custom package when several family members need to watch at the same time.

It may. Some IPTV applications treat recording and live viewing as separate streams. If you watch one channel while recording another, you may require more than one connection. Recording also depends on your application, device and available storage.

Your subscription begins when your activation credentials are delivered—not when you initially place the order.

For example, if you place an order in the evening and receive your login details the following morning, the subscription begins when those details are issued.

Your login details are sent to the contact information provided during checkout, normally by WhatsApp and email.

Please enter a valid email address and a complete telephone number with the correct international country code.

Check your email inbox, spam folder and WhatsApp messages first. Make sure the contact information entered during checkout is correct.

If the payment has been confirmed and nothing arrives within two hours, contact support with your order number. Never send card details or private payment credentials.

Manual payment methods remain marked Awaiting payment until our team confirms the payment. Follow the instructions sent by WhatsApp or email and provide the requested confirmation when applicable.

Do not submit the same order repeatedly. Contact support with your order number if you need assistance.

Payments completed through an automatic online gateway are marked Paid only after the payment provider confirms the transaction.

If money was deducted but your order still shows Awaiting payment, contact support with the order number and transaction reference. Do not share your complete card number, security code or account password.

Yes. Contact support or place a renewal order before the expiration date. Include your existing username or previous order number so the renewal can be applied to the correct subscription.

Yes. When you purchase a subscription, enter the same email address, WhatsApp number and Free Trial username at checkout. After your payment is confirmed, we renew those existing login details for the subscription period you selected. You can continue using the same username, password and server address in your IPTV application without setting it up again. If your package requires different credentials, our support team will contact you before activation.

The control link is a private page that gives you access to eligible subscription-management tools. You can use it to customize your channel list, organize favourites, disconnect an old session and reset eligible network restrictions.

Keep the link private and do not share it publicly.

Contact IPTV Harmony through WhatsApp, Telegram or email and provide your order information. After verifying your subscription, our team will send your private control link.

Kick Out disconnects an existing device session from your account. Use it when you closed the application but the server still detects the previous connection, or when you want to move your account to another device.

After using it, wait briefly and reconnect your preferred device.

Yes. Use the Kick Out option through your private control link to disconnect the existing session. You can then reconnect the device you want to use.

If you believe your credentials were shared without permission, contact support for additional assistance.

This option clears an eligible network or IP restriction associated with your subscription. It can help after changing internet providers, routers, networks or locations.

Use it only when necessary. Contact support if the subscription still does not connect afterward.

Yes. Your control link lets you choose the countries and channel groups you want and remove content you do not need. A smaller, personalized playlist can also make navigation faster and easier.

Yes. Eligible playlist tools allow you to organize your preferred channels so they are easier to find. The exact display order may also depend on the IPTV player you use.

Yes. Send the exact channel, movie or series name to our support team. For channels, include the country and, when possible, a screenshot or official reference.

Requests are reviewed by the technical team, but availability and addition times cannot be guaranteed.

Yes, Electronic Programme Guide coverage is available for many channels. Coverage and accuracy depend on the channel’s programme-data source, so some channels may temporarily show incomplete or unavailable information.

Refresh the playlist and Electronic Programme Guide inside your application, then restart the app. Confirm that the device’s date, time and time zone are correct.

If the guide remains unavailable, send the affected channel name and your application name to support.

No. Catch-up availability depends on the individual channel and stream. Look for a catch-up or replay symbol inside your IPTV player. The duration of available history can also vary.

Subtitles and closed captions are available when supplied by the channel or content source and supported by your IPTV player. They may not be available in every language or on every programme.

Channel availability can change temporarily because of maintenance, source updates or technical interruptions. If one channel is unavailable, send its exact name to support so the technical team can check it.

If other channels work normally, the problem is probably limited to that specific stream. Send the channel name, country and approximate time of the issue to support.

Our technical team can inspect the channel without making unnecessary changes to your account.

When every channel buffers, the cause is usually related to the device, application, Wi-Fi, internet connection, VPN or an active session on another device.

Restart the application, device and router; use Kick Out; test Ethernet or 5 GHz Wi-Fi; and try with and without a VPN. Contact support if the issue continues.

Check that the username, password and server address were entered exactly as provided. Avoid adding spaces before or after the details.

If the information is correct, use Kick Out and try again. Contact support with a screenshot of the error if it continues, but hide your password before sending the screenshot publicly.

Try another channel first. If other channels work, report the affected channel. If every channel shows a black screen, restart the application and device, then test another player or change the player’s video-decoder setting.

Older devices may not support every video format.

Check that your television and application are not muted. Try another audio track if your player provides that option.

If the problem affects only one channel, send its name to support. If it affects everything, restart the device and test another compatible player.

Restart the device, close unused applications and clear the IPTV app’s cache if the device supports it. Make sure sufficient storage is available and that the app is updated.

Older Smart TVs may perform better with a Fire TV Stick or Android TV box.

Ethernet normally provides the most stable connection. If Ethernet is unavailable, use a strong 5 GHz Wi-Fi signal and keep the streaming device close to the router.

Avoid crowded public Wi-Fi networks for high-quality streaming.

A VPN is not required for most customers, but IPTV Harmony supports VPN connections. It may help with privacy, travelling or testing whether an internet provider is restricting streaming traffic.

Try the service without a VPN first. If you use one, select a reliable provider and a nearby server for better speed.

Yes. Encryption and the distance to the VPN server can reduce connection speed. Choose a nearby server and avoid overcrowded or very slow free VPN services.

If buffering begins after enabling the VPN, test the service with the VPN temporarily disabled.

It can cause a network or IP restriction to remain connected to the previous network. Use Reset Network or Reset IP Lock through your control link, then reconnect.

Contact support if the subscription still does not work.

Available payment methods are displayed during checkout and may vary by country. Options may include debit cards, Apple Pay, Google Pay, Cash App, cryptocurrency, bank transfer, international money transfer and PayPal through an available payment partner.

Follow only the instructions sent for the payment method you selected.

Online card, wallet and cryptocurrency payments are processed through external payment providers. IPTV Harmony does not need your complete card number, security code or payment-account password through chat.

Never send sensitive payment credentials through WhatsApp, Telegram or email.

Yes. Contact support with your order number before making another payment. We will confirm which payment options are available and provide the appropriate instructions.

Avoid paying twice for the same order.

Refund eligibility depends on the circumstances and the terms applying to the purchase. Review the Refund Policy before ordering and contact support with your order number if you believe your purchase qualifies.

The trial is the best way to verify compatibility and streaming quality before purchasing a longer plan.

Support is available seven days a week through WhatsApp, Telegram and email. Include your order number, device, IPTV application and a clear description of the issue.

For channel problems, include the exact channel name and country. For technical errors, attach a screenshot without exposing your password or payment information.

Yes. Reseller options are available separately from standard customer subscriptions. Contact the reseller team for package details, account requirements and current pricing.

IPTV is a television-delivery technology used by many legitimate broadcasters and streaming platforms. Content rights and legal requirements vary by provider and country.

Customers are responsible for using services and content in accordance with applicable laws and the IPTV Harmony Terms and Conditions.